Terms and Conditions
Pricing and regulations effective from: October 1, 2026
1 Introduction
Welcome to the online ticket booking system of the War Remnants Museum (hereinafter referred to as "the Museum").
By using our online booking service, you agree to comply with the terms and conditions outlined below. Please read carefully before completing your transaction.
Address & Entrance: 28 Vo Van Tan Street, Xuan Hoa Ward, Ho Chi Minh City (Ticket purchase at main gate; Vehicle parking at side gate on Le Quy Don Street).
Museum Opening Hours: 7:30 AM – 5:30 PM daily (including public holidays and Tet holidays).
Note: The ticket counter is open from 7:30 AM to 5:00 PM daily (ticket sales and visitor admission close at 5:00 PM).
2 Ticket Purchase
- Tickets can be purchased online for visits within 30 days from the purchase date.
- Maximum 20 tickets per transaction.
- Personal information (name, email, phone) must be provided accurately to receive e-tickets.
- E-tickets will be sent to your registered email within 5 minutes after successful payment.
- Please save your QR code for scanning at the entrance.
3 Pricing and Payment
Ticket pricing schedule and admission exemption/reduction policies officially effective from October 1, 2026 as announced by the War Remnants Museum:
| Ticket Type / Applicable Category | Price | Purchase / Collection Method |
|---|---|---|
|
Standard Admission Domestic and international visitors not eligible for free or reduced admission |
60,000 VND | At ticket counter or online |
|
50% Reduced Admission
|
30,000 VND | At ticket counter or online |
|
language Free Admission (Online Registration) School pupils, students and members of poor or near-poor households |
0 VND (Free) |
Register online before visiting Register for free tickets arrow_forward |
|
confirmation_number Free Admission (At Ticket Counter) Children and persons with particularly severe disabilities accompanied by a parent or family member |
0 VND (Free) | Collect directly at the Museum ticket counter |
Register for free tickets online before your visit
School pupils, students and members of poor or near-poor households register for free tickets through the Museum’s online ticketing system.
Collect free tickets at the counter
Children and persons with particularly severe disabilities accompanied by a parent or family member collect free tickets directly at the Museum’s ticket counter.
Free and reduced admission applies to visitors who meet the eligibility requirements under Vietnamese law. Please present appropriate supporting documents (valid student ID, Citizen ID / passport, revolution contributor card, disability certificate, poor/near-poor household book, etc.) for verification by the Museum.
groups Group Visits (Agencies, organizations, schools & tourist groups):
Please contact the Museum in advance to register your visit and receive proper ticket booking or collection guidance.
Payment Methods:
- Domestic ATM / International payment cards (Visa, MasterCard, JCB)
- E-wallets: MoMo, ZaloPay, VNPay
- Bank QR Code (VietQR / Napas247)
4 Ticket Usage
- Tickets are valid only on the selected visit date.
- Each ticket can only be used once.
- Tickets are non-transferable and non-resaleable.
- Please present your e-ticket (QR code) on your phone or printed copy at the entrance.
- For concession and free tickets (50% reduction, students, older persons, revolution contributors...), please present valid supporting documents or student ID at the entrance control gates.
Note: Tickets expire if not used on the selected date and are non-refundable.
5 Refund Policy
check_circle Refundable
- • Cancellation request ≥ 24 hours before visit
- • Museum closure due to force majeure
- • System error causing duplicate purchase
cancel Non-refundable
- • Cancellation within < 24 hours
- • Ticket already scanned/used
- • Ticket past validity date
- • No-show
Refund processing time: 7 - 14 business days depending on payment method.
6 Visitor Rules
- Dress appropriately for a historical site.
- Maintain order and avoid disturbing other visitors.
- No weapons, flammable materials, or animals allowed.
- No smoking or eating in exhibition areas.
- Photography and filming must follow Museum regulations.
- Children under 10 must be accompanied by an adult.
7 Privacy Policy
The Museum is committed to protecting your personal information in accordance with Vietnamese law.
- Information is only used for order processing and customer support.
- No sharing with third parties without your consent.
- Payment information is encrypted and processed through trusted payment gateways.
8 Contact Support
Hotline
(+84)28 3930 6325 ext. 18
or (+84)70 888 8866
Group Visits Registration
Ms. Nguyen Thi Thu Suong (Exhibition & Ext. Relations)
(+84)822 030 682
bt.ctct.svhtt@tphcm.gov.vn
Address
28 Vo Van Tan Street, Xuan Hoa Ward, Ho Chi Minh City